Submit an Order

Follow the steps below to become a user. Every user, regardless of affiliation, will need to provide the following information in order to place orders with the NATx Core. If you have any issues completing these steps or questions about the information requested, please contact us.

1. Create a FOM account. All requests must be submitted through FOM before any orders are processed. (Note: Unless you are a returning LSI Core user, you will need to complete the account creation process.)
   
   1. Select “Click here to login with UMich ID”; log in with your Kerberos username and password. 
   2. Follow the on-screen instructions to create a new account. If your PI is not listed as a selectable manager during the account creation process, contact us to have them added (this may take one to two business days). 
   3. Once your account is confirmed by NATx Core staff, you will receive an email confirmation message from the FOM system. Please do not attempt Step 2 until you receive confirmation that your account has been created. 
2. Request to be a user of the NATx Core by clicking on Collaborate & Service, and choose NATx from the “Select Facility” dropdown menu. Follow the on-screen instructions to create a new user request. (Note: Unless you are a returning NATx Core user, you will need to complete the user requisition process.)
   
   1. Once you are confirmed as a NATx Core user, you will receive an email confirmation message from the FOM system. Please do not attempt to submit a service request until you receive confirmation that you have been registered as a user. 
   2. Account number is the relevant shortcode.

Once you are approved as a user, or if you are a returning user, follow the steps below to submit a Service Request Form to NATx Core Staff. If you are unsure of the exact details of your request, please contact us for more information.

1. Locate the Service Request Form in FOM: From the Collaborate & Service page, select NATx from the “Select Facility” dropdown menu; choose your name in the “Submit service on behalf of” dropdown menu; and select NATx_Service in the “Select service type” dropdown menu. 
   
   1. If you are an internal user, shortcode billing information will be collected via in this form; no services will be performed without this information.
   2. If you are requesting the synthesis of a nucleic acid, please refer to the Nucleic Acid Synthesis Requests portion of this page for additional instructions. 
2. Once completed, click “Submit Request”; you will receive email confirmation that your request has been submitted. 

NATx Core staff members carefully review each request and processes them in the order in which they are received. You will receive an emailed notification when your request has been reviewed and is being prepared for synthesis. 

Please use the following key found in this spreadsheet to ensure your sequence is validated before submission. Modifications can be submitted via the Service Request Form or by completing and emailing the spreadsheet to [email protected]. 

Small/Medium Scale Example: (eNs)(eNs)(eNo)(eNs)(eNo) 

Large Scale Example: [eN]*[eN]*[eN]^[eN]*[eN]